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For audio streaming platforms, the undesired outcomes of harmful content include user and creator churn, legal liabilities, and negative press attention. But as audio streaming platforms grow, detecting and stopping this abuse becomes a challenge of scale, speed, and expertise. In this blog post, we will outline the major content risks for audio streaming platforms, their consequences, and proposed solutions.
Harmful, illegal, and otherwise violative content is not a new problem. In fact, internet service providers and user-generated content platforms have been dealing with various forms of online harm pretty much since the launch of the internet.
In audio streaming platforms, however, this content takes on unique qualities. The audio-first nature of audio streaming platforms can mislead trust & safety teams to think that harmful content is only found in the audio files themselves. And while it may be the case that most of the harmful content is in audio, additional risks lie in the file’s metadata (like track and user names), images (like album covers), and reviews. Additionally, the abuse areas that impact audio platforms are distinct, spanning both offensive and illegal content:
Example of a subliminal audio track used to encourage eating disorders
When harmful, offensive, and illegal content exists on a platform in smaller quantities, it is generally manageable by a smaller content moderation team. Smaller, less sophisticated operations can rely on reactive detection (responding to user flags), and manual human review to keep audio streaming platforms safe.
However, as these streaming platforms grow, so too does the volume of potentially violative content that trust & safety teams are expected to handle. And using the same methodology that worked for a lower volume of content often leaves these teams with mounting piles of user-flagged items to review. Moreover, these vast numbers of content may require specialized knowledge and linguistic capabilities that smaller moderation teams simply do not have.
When high volumes of violative content are not handled, that content ultimately surfaces in user feeds, amplifying the potential risk for platforms. This risk can be broken down into three main categories:
As with any multifaceted problem, the solution to the audio streaming content problem has several components. Teams need to find efficient ways to proactively detect platform risks, and moderate high volumes of audio, visual, and text content in multiple languages and abuse areas. Traditionally, this would require sophisticated mechanisms and highly specialized teams – an expensive and complex endeavor. To keep users safe while avoiding additional costs, trust & safety teams should consider:
While teams could implement these improvements on their own, dedicated solutions, like ActiveFence’s Content Moderation Platform support these initiatives faster and in a more cost-effective way.
Our solution for audio streaming platforms includes automated harmful content detection across all media types, surfacing malicious content across abuse areas before it ever reaches user feeds and a Content Moderation Platform with a dedicated moderation UI and automated workflows, to make faster, smarter moderation decisions. Our content detection is based on an intel-fueled, contextual AI that provides you with explainable risk scores based on the aggregate knowledge of a large, specialized team without having to hire your own subject matter experts.
See for yourself how ActiveFence helps audio streaming platforms like SoundCloud and Audiomack ensure the safety of their users and platforms by requesting a demo below.
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